CalibR Customer Privacy Notice
This privacy notice explains how CalibR (“we”, “us”, “our”) collects, uses, and protects your personal information.
Who this privacy notice applies to
CalibR’s services are intended for adults aged 18 and over.
We do not knowingly collect personal information from children.
What information we collect, use, and why
To provide services and goods, including delivery
We collect or use the following information:
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Names and contact details
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Addresses
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Date of birth
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Health information (including dietary requirements, allergies, injuries, and health conditions)
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Call or session recordings
We also collect or use the following special category information:
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Health information
This information is subject to additional protection due to its sensitive nature and is used only to deliver services safely and appropriately.
For service updates or marketing purposes
We collect or use:
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Names and contact details
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Records of consent, where appropriate
We do not use health information for marketing purposes.
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
Our lawful bases for providing services and goods
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Consent – where you have given clear permission (for example, for health information or recordings)
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Contract – where processing is necessary to deliver services you have requested
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Legal obligation – where we are required to comply with the law
Our lawful bases for service updates or marketing
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Consent – you can withdraw your consent at any time
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Contract – where communications relate to services you have purchased
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Legal obligation – where required by law
Your data protection rights
You have the right to:
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Ask for copies of your personal information
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Ask us to correct or delete inaccurate or incomplete information
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Ask us to limit how we use your information
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Object to the processing of your data
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Ask that we transfer your data to another organisation or to you
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Withdraw consent at any time
We must respond to valid requests within one month.
To make a request, please contact us using the details above.
Where we get personal information from
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Directly from you
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Publicly available sources
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Our website and online services
How long we keep information
We keep personal information only for as long as necessary for the purposes set out in this notice:
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Client records: up to 6 years after the end of the client relationship
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Health information: deleted within 12 months after services end unless a longer period is legally required
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Marketing information: kept until consent is withdrawn
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Website analytics and cookie data: up to 26 months
Who we share information with
Data processors
We share personal information with trusted service providers, including:
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Cloud-based website and hosting platforms
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Payment processors
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Email and marketing service providers
These processors act only on our instructions and are required to protect your data.
Others we may share information with
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Professional or legal advisors
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Financial or fraud investigation authorities
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Professional consultants
Sharing information outside the UK
Some of our data processors, including Wix, may process personal information outside the UK, including in the United States.
When this happens, appropriate safeguards are in place to ensure compliance with UK data protection law, including:
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UK GDPR-approved International Data Transfer Agreements (IDTAs)
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Standard Contractual Clauses (SCCs)
For further information about these safeguards, please contact us using the details above.
How to complain
If you have concerns about our use of your personal data, please contact us first.
If you remain unhappy, you can complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113